Frequently Asked Questions

What is Alt Thirty Six?
A compliant and legal digital payments provider similar to PayPal or Venmo.

Is Alt Thirty Six secure?
Extremely. Alt Thirty Six uses the same banking service as most major mobile wallets that supports all national and local banks in North America.

Does Alt Thirty Six charge customer transaction fees?
No. Alt Thirty Six does not charge customer transaction fees.

Can I use Alt Thirty Six for delivery?
Yes.

How can I withdraw my money out from Alt Thirty Six?
1. Log into your merchant portal on Alt Thirty Six Platform
2. Select “Withdraw Funds”
3. Select the “Available” tab
4. Select Desired Transaction Date Range.
5. Select “Create Batch"

How long does it take to withdraw balance from my Alt Thirty Six account to my bank account?
Currently, Alt Thirty Six enables merchants to request withdraws for the previous week’s (Monday through Sunday) processing. The portal will pay out 1 week in arrears as the merchant requests their funds.

How much does it cost for a batch withdrawal?
Standard withdraw takes 3-5 days to deposit into your bank account, once approved. (FREE)
Expedited withdraw takes 24hours to deposit into your bank account, once approved. ($25 per deposit)

Does Alt Thirty Six require any hardware?
No. Digital payments made through the Alt Thirty Six platform can be initiated and accepted seamlessly through the Alt Thirty Six web portal interface.

Does Alt Thirty Six offer an E-commerce solution?
Yes! In fact, it’s now more easier than ever through our Woo-Commerce Plugin for merchants to start accepting electronic payments immediately thorugh their Word Press store!

Does Alt Thirty Six acccept credit cards?
No. As long as cannabis remains illegal at the federal level, the card networks DO NOT allow their brands to be used for ANY cannabis related transactions.

How does Alt Thirty Six process digital payments?
As an ACH originator, Alt Thirty Six facilitates electronic payments by allowing the customer to quickly and securely connect their bank account and initiate a bank transfer via the automated clearing house.

What makes Alt Thirty Six compliant and why should I care?
We firmly believe the key to long term success in this industry can only be achieved through transparency and absolute compliance. For this reason, we have not only implemented a rigorous comprehensive AML/KYC program, but have also registered with FINCEN as an Money Services Business (MSB), and have obtained the necessary Money Transmission Licenses (MTLs) in the states in which we operate.

What states does Alt Thirty Six operate in?
Alt Thirty Six is currently operating in Arizona, California, Oregon, and Florida. We are scheduled to open up Nevada, Washington, and Colorado in Q2 2020. With many more state applications already in the queue (MI, OK, NJ, IL), we plan on bringring a safer, more secure, and compliant way to pay to an even greater population in the very near future!

What is Alt Thirty Six?
A compliant and legal digital payments provider similar to PayPal or Venmo.

How does it work?
Simply register for an Alt Thirty Six account and link your bank account, and immediately start making purchases.

How do I register for Alt Thirty Six?
There are a number of ways to register! You can register on the Alt Thirty Six site, at any participating dispensary location by receiving an SMS text or on their website!

Do I have to provide my Social Security Number?
No, Alt Thirty Six does not require a social security to register and start making purchases. We only require a few basic pieces of personal information (name, address, phone) to register for an account.

Is Alt Thirty Six secure?
Extremely. Alt Thirty Six uses the same banking service as most major mobile wallets that supports all national and local banks in North America.

Is there a purchase limit on the amount with Alt Thirty Six?
Alt Thirty Six enables transactions of up to $500 a day with basic customer information. If a customer makes a purchase of more than $500 a day, we will require additional identification from the customer.

Does Alt Thirty Six charge customer transaction fees?
No. Alt Thirty Six does not charge customer transaction fees.

How long does it take to show on my bank account?
Transactions will post to your checking or savings account within 1 business day.

Where can I see my recent Alt Thirty Six purchases?
You can login to your account and view your previous purchases made using Alt Thirty Six.

How do the charges appear on my bank statement?
Transactions are processed by 36money.

Is my personal and purchase information protected?
Yes, we take your privacy very seriously, and all personal information and purchase history is protected.

What if my transaction is denied?
If a transaction is declined, it may be due to insufficient funds or if you have tried to make more than 1 purchase within a few minutes for the exact same amount, this would result in a transaction getting blocked to make sure there is no fraud on the account.

Typically transactions will not be blocked or denied. All transactions are processed by 36money - fully licensed to process transactions for cannabis related merchants.

What if I need to do an exchange or refund?
Exchanges and refunds depends on the store policy. If a store wants to run a refund, this can be made by giving your phone number to the merchant and they can look up the transaction to issue the refund request. Refunds are processed and posted to your account typically within 3-5 business days depending on your bank. Sometimes merchants also prefer to refund in cash.

Can I use Alt Thirty Six at other dispensaries?
Yes, you can use with any merchant that accepts Alt Thirty Six online, mobile or in store.

Can I use Alt Thirty Six for delivery?
Yes.

What if my favorite Dispensary doesn’t accept Alt Thirty Six?
Send us an email! We will let your favorite location know their customers want to pay with Alt Thirty Six. In your email include, the dispensary name and state. If you’d like to include your name and number we’ll enter you into a drawing for a discount at your favorite dispensary once they start using Alt Thirty Six.

Where can I see all the locations accepting Alt Thirty Six?
You can find locations accepting Alt Thirty Six on our website.

Can I buy my product Online and pick up from dispensary?
Yes. Some dispensaries offer express lanes for those that pay ahead with Alt Thirty Six so you can skip the line!

Can I purchase cannabis directly from Alt Thirty Six?
No, Alt Thirty Six only facilitates the payment between the merchant and end customer.

Can I use Alt Thirty Six to purchase cannabis in another state?
As long as Alt Thirty Six has the proper licensing in another state, purchases are enabled at participating merchants.

Additional questions? contact us directly:
support@alt36.com